Privacy Policy

Welcome to Videoslots, an online casino committed to protecting your privacy. This Privacy Policy outlines how Videoslots collects, uses, processes, and safeguards your personal information when you use our website, services, and applications. We are dedicated to high standards of data protection and transparency. By accessing or using Videoslots' services, you agree to the terms of this Privacy Policy. Please read it carefully to understand our practices regarding your data.

This policy applies to all users of Videoslots, including registered players, visitors, and anyone interacting with our platform. We operate in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), and other relevant privacy legislation in the jurisdictions where we offer our services. Our goal is to provide a secure, enjoyable gaming experience while respecting your privacy rights.

Videoslots collects various types of information to provide and improve our services. This information can be broadly categorised:

• Information You Provide Directly: This includes data you submit when you register an account, make deposits or withdrawals, participate in promotions, contact customer support, or use our interactive features. Examples include your name, date of birth, address, email address, phone number, payment details (e.g., credit card information, e-wallet details), and identification documents (e.g., passport, driving licence, utility bills) required for verification.
• Information Collected Automatically: When you access Videoslots, we automatically collect certain technical and usage data. This includes your IP address, browser type and version, operating system, device type, language preferences, referring URLs, pages viewed, time spent on our site, and clickstream data. This information helps us understand how you use our services and improve our platform.
• Information from Third Parties: We may receive information about you from third-party service providers, such as identity verification services, payment processors, and fraud prevention agencies. This data is used to comply with our legal obligations, enhance security, and maintain the integrity of our gaming environment.

Videoslots uses your personal information for several legitimate purposes, primarily to provide our gaming services and comply with legal and regulatory requirements:

• Account Management: To create and manage your Videoslots account, process your transactions, and provide access to our games and features.
• Verification and Security: To verify your identity, prevent fraud, detect money laundering, and support responsible gaming practices, in accordance with our legal obligations.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance via various communication channels.
• Service Improvement: To analyse user behaviour, monitor the performance of our platform, and develop new features and services to enhance your experience at Videoslots.
• Marketing and Promotions: With your consent, to send you information about promotions, bonuses, new games, and other marketing communications that may interest you. You can opt out of these communications at any time.
• Legal and Regulatory Compliance: To comply with our licensing obligations, legal requirements, and requests from regulatory authorities.

Videoslots processes your personal data based on several legal grounds, as permitted by GDPR and other applicable laws:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, specifically to provide our gaming services and fulfil our terms and conditions.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Videoslots is subject, such as anti-money laundering (AML) regulations, fraud prevention, and responsible gaming requirements.
• Legitimate Interests: Processing is necessary for our legitimate interests, provided that your fundamental rights and freedoms do not override these interests. This includes improving our services, securing our network and information, and preventing fraud. We always balance our interests against your privacy rights.
• Consent: In certain situations, particularly for sending marketing communications, we will obtain your explicit consent before processing your data. You have the right to withdraw your consent at any time.

Videoslots may share your personal information with third parties under specific circumstances and always with appropriate safeguards:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, identity verification, customer support, data analysis, and IT services. These providers are contractually bound to protect your data and only use it for the purposes specified by Videoslots.
• Regulatory and Law Enforcement Authorities: We may disclose your information to regulatory bodies, law enforcement agencies, or other governmental authorities when required by law, to comply with our licensing obligations, or to protect our legal rights.
• Fraud Prevention and Responsible Gaming Organisations: To prevent fraud, money laundering, and promote responsible gaming, we may share relevant information with specialised agencies and databases.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal data.
• Affiliates: We may share data with our affiliated companies within the same corporate group for operational purposes, provided they adhere to this Privacy Policy.

We do not sell your personal data to third parties.

Videoslots protects your personal information from unauthorised access, alteration, disclosure, or destruction. We implement robust technical and organisational security measures, including:

• Encryption: All sensitive data transmitted between your browser and our servers is encrypted using industry-standard SSL (Secure Socket Layer) technology.
• Access Controls: Access to your personal data is restricted to authorised personnel who require it for their job functions and are subject to strict confidentiality obligations.
• Firewalls: Our systems are protected by advanced firewalls to prevent unauthorised access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our staff receives ongoing training on data protection and security best practices.

While we use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Under GDPR and other applicable data protection laws, you have several rights regarding your personal data. Videoslots facilitates the exercise of these rights:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your data in certain situations, for example, if you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Rights in Relation to Automated Decision Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
• Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We will respond to your request in accordance with applicable data protection laws.

Videoslots uses cookies and similar tracking technologies to enhance your experience, analyse site usage, and support our marketing efforts. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: These are strictly necessary for the operation of our website and to provide the services you request, such as enabling secure logins and processing transactions.
• Analytical/Performance Cookies: These cookies help us understand how visitors interact with our website by collecting information about pages visited, time spent, and any error messages. This data is aggregated and anonymous.
• Functionality Cookies: These cookies allow our website to remember choices you make (e.g., your username, language, or region) and provide enhanced, more personalised features.
• Targeting/Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Disabling cookies may prevent you from taking full advantage of the Videoslots website and its features.

Videoslots retains your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. Our retention periods are determined based on:

• The duration of your active account with Videoslots.
• Legal and regulatory obligations, such as anti-money laundering laws, which require us to retain certain data for a minimum period after account closure.
• The need to resolve disputes, enforce our agreements, and protect our legitimate business interests.

Once your data is no longer required, we will securely delete or anonymise it in accordance with applicable laws and our internal policies.

Videoslots operates globally, and your personal information may be transferred to, and stored at, a destination outside the European Economic Area (EEA), including countries that may not provide the same level of data protection as your home jurisdiction. When we transfer your data internationally, we take appropriate safeguards to ensure that your data remains protected, such as:

• Transferring data to countries deemed to provide an adequate level of protection by the European Commission.
• Implementing Standard Contractual Clauses (SCCs) approved by the European Commission, which provide contractual obligations for data protection.
• Ensuring that the recipient is certified under a relevant data protection framework, where applicable.

By using Videoslots' services, you acknowledge and agree to such international transfers.

Videoslots' services are strictly not intended for individuals under the age of 18 (or the legal age for gambling in your jurisdiction, whichever is higher). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take immediate steps to delete that information from our records. If you believe that a child has provided us with personal information, please contact us immediately.

Videoslots may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new technologies. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by email or other communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of Videoslots' services after any changes indicates your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices at Videoslots, please contact our Data Protection Officer (DPO):

• By Email: [email protected]
• Via our Website: Use the contact form available in the 'Support' section of our website.

You also have the right to lodge a complaint with your local data protection supervisory authority if you believe your privacy rights have been violated. However, we encourage you to contact us first so we can address your concerns directly.