Privacy Policy

Effective Date: 26 October 2023

Welcome to Videoslots. We protect your privacy and handle your personal data with transparency and integrity. This Privacy Policy explains how Videoslots collects, uses, discloses, and protects your personal information when you use our website, services, and associated platforms (collectively, "Services"). It also outlines your rights regarding your personal data. By accessing or using our Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

Videoslots operates under strict regulatory requirements and adheres to applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant. We maintain the confidentiality and security of your personal data.

We collect various types of information to provide and improve our Services. This includes:

• Personal Identifiable Information (PII): This includes your name, date of birth, gender, home address, email address, phone number, and national identification numbers (where required for verification).
• Financial Information: Details related to your payment methods, such as debit/credit card numbers (masked), bank account information, and transaction history.
• Account Information: Your username, password (encrypted), security questions and answers, and preferences.
• Verification Information: Copies of identification documents (e.g., passport, driving license), utility bills, or other documents required to verify your identity, age, and address as part of our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.
• Usage Data: Information about how you interact with our Services, including your IP address, device type, operating system, browser type, pages visited, time spent on pages, game play activity, bets placed, and winnings.
• Communication Data: Records of your interactions with us, including emails, chat transcripts, and telephone call recordings.
• Publicly Available Information: Information obtained from public sources, such as social media or public registers, for verification and compliance purposes.

Videoslots uses your personal information for several purposes: to provide our Services, enhance your experience, and comply with legal obligations:

• Account Management: To create and manage your Videoslots account, process deposits and withdrawals, and provide customer support.
• Service Delivery: To enable you to participate in games, place bets, and access all features of our platform.
• Security and Fraud Prevention: To detect and prevent fraudulent activities, money laundering, and other illegal activities, protecting both you and Videoslots.
• Regulatory Compliance: To comply with our legal and regulatory obligations, including age verification, identity checks, and responsible gaming initiatives.
• Personalisation: To tailor our Services, promotions, and content to your preferences and gaming history.
• Communication: To send you important updates, service announcements, promotional offers (with your consent), and respond to your inquiries.
• Analytics and Improvement: To analyse usage patterns, understand user behaviour, and improve the functionality and performance of our Services.
• Marketing: To provide you with information about products, services, and promotions that may interest you, where you have consented to receive such communications.

We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, such as providing gaming services and managing your account.
• Legal Obligation: Processing is necessary to comply with a legal or regulatory obligation to which Videoslots is subject, including AML, KYC, and responsible gaming regulations.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights and freedoms do not override these interests. This includes fraud prevention, network security, and service improvement.
• Consent: Where you have given explicit consent for specific processing activities, such as receiving marketing communications. You have the right to withdraw your consent at any time.

Videoslots may share your personal information with third parties in specific circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, IT support, customer service, and marketing agencies. These providers are contractually bound to protect your data and only use it for the purposes specified by Videoslots.
• Regulatory and Law Enforcement Authorities: We may disclose your information to comply with legal obligations, respond to lawful requests from government authorities, or to protect our rights, property, or safety, or the rights, property, or safety of others.
• Affiliates and Group Companies: Your data may be shared within the Videoslots group of companies for operational, analytical, and compliance purposes.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity.
• Fraud Prevention Agencies: We may share information with organisations involved in fraud prevention and anti-money laundering to detect and prevent criminal activity.

We do not sell your personal data to third parties.

Videoslots employs robust technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use SSL (Secure Socket Layer) encryption for all data transmissions between your device and our servers.
• Access Controls: Strict access controls limit access to personal data to authorised personnel only, based on the principle of least privilege.
• Firewalls: Our systems are protected by advanced firewall technologies.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our employees receive regular training on data protection and security best practices.

While we protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

Under applicable data protection laws, you have several rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (Right to Be Forgotten): You can request the deletion of your personal data under certain circumstances.
• Right to Restriction of Processing: You can request that we restrict the processing of your personal data in certain situations.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Right to Object: You can object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw it at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection supervisory authority if you believe your rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details provided in the "Contact Us" section.

Videoslots uses cookies and similar tracking technologies to enhance your experience, analyse website usage, and for marketing purposes. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Necessary for the website to function correctly, enabling core functionalities like secure login and transaction processing.
• Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous information, allowing us to improve our services.
• Functionality Cookies: Remember your preferences and choices, such as language or region, to provide a more personalised experience.
• Marketing/Targeting Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

Videoslots retains your personal data as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. This typically includes:

• For the duration of your active account with Videoslots.
• For a period after your account closure, as required by our licensing authority and other applicable laws, usually between five and ten years, to comply with anti-money laundering and responsible gaming regulations.
• For longer periods if required for legal disputes or investigations.

Once the retention period expires, your personal data will be securely deleted or anonymised.

Your personal data may be transferred to, and stored at, a destination outside the European Economic Area (EEA) or your country of residence. This may occur if our service providers or group companies are located in such countries. When we transfer your data internationally, Videoslots ensures that appropriate safeguards are in place to protect your data, such as standard contractual clauses approved by the European Commission, or by relying on adequacy decisions.

Our Services are strictly not for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). Videoslots does not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal information from a child, we will delete such information from our records immediately.

Videoslots may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by email. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. The "Effective Date" at the top of this policy indicates when it was last revised.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer:

• By Email: [email protected]
• By Post: Videoslots Data Protection Officer, [Our Registered Office Address, which can be found on our website's About Us section].

We resolve any privacy-related issues promptly and effectively.